Your tasks
- Receiving and processing of 1st and 1.5 level support activities using the ITSM tool. Scope of 1.5 level support are dedicated activities around Z1 Webmessenger and Microsoft Exchange (Mailbox creation, adjustment, Mgmt of distribution lists etc.)
- Troubleshooting and resolving hardware and software issues remotely using knowledge base entries;
- Documenting support and resolution processes for quality assurance;
Escalating complex issues to the relevant specialist department
- Tracking and coordinating the processing status of support cases;
- Ensuring compliance with SLA standards in day-to-day operations
- Taking independent responsibility for monitoring, reporting and process optimisation;
- Documenting analyses, solutions and implementation steps within operational documentation, knowledge base entries and tickets
Requirements
- Completed vocational training, a degree or comparable qualification in IT;
- Experience with ITIL and SLA management is an advantage;
- A strong interest in working independently, as well as a confident and friendly manner;
- Ideally, existing experience with common ticketing systems (ServiceNow, Jira Service Management);
- Work into 2 shifts, including weekends and bank holidays;
- Good English skills (B2+ level) (working on phone,chat,email)
What we offer
- Ticket for free public transportation in Krakow
- Subsidised lunch meals delivered to the office
- Health benefits such as health care fully paid by ALDI, reimbursement for corrective glasses or a sports card for several fitness activities
- Competitive salary according to your competencies and additional vacation bonus
- Flexible working time within a hybrid working model
- Inspiring and open-minded working atmosphere with “come as you are” culture
- Modern and well equipped office near the old town of Kraków
- Secure job in an international working environment with long-term prospects
Please submit your application documents in English, as we will work together a lot in English.
Contact
ALDI Technology Support Sp. z o.o.
Ulica Fabryczna 1
31-553 Krakow
About the company
The ALDI Tech Hub is part of the ALDI Nord Group of Companies – one of the leading international retail enterprises with 5,600 stores and 86, 000 employees in 9 countries. With a tradition stretching back over 100 years, ALDI stands for the invention of discount retailing. Our mission is to provide people everywhere and at all times with what they need for their daily lives: high-quality products at the lowest possible price – simply and swiftly. This also includes making shopping as easy as possible. We ensure this not only in our stores, but just as much behind the scenes: In addition to powerful IT infrastructures for our stores, warehouses and offices, we are working on innovative technologies that will make shopping even easier in the future. The ALDI Tech Hub is an important part of fulfilling this mission.
